Effectiveness of Implementing the Electronic-Based Government System (SPBE) in Improving the Quality of Public Services in the Bekasi City Government

Abstract

The implementation of the Electronic-Based Government System (SPBE) aims to enhance efficiency, transparency, and the overall quality of public services. In Bekasi City, SPBE has shown positive results, particularly in accelerating service processes, improving accessibility, increasing data accuracy, and strengthening information transparency. However, several challenges persist, including low digital literacy among citizens, limited capacity of government personnel, and uneven technological infrastructure. This study concludes that while SPBE has significant potential to strengthen public administration, its effectiveness requires continuous improvement in human resources, infrastructure development, and broader public outreach to ensure optimal and sustainable implementation.